MYZA.CRAFT
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MYZA.CRAFT

Refund Policy

Effective: 21 October 2026

This policy applies to purchases from MYZA.CRAFT (Myza Sabisu Enterprise, SSM No.: RA0031356-H) through shop.myzacraft.com, WhatsApp and our physical shop. It forms part of our Terms of Purchase.

1. No returns for change of mind

Yarn that has been opened or used cannot be resold. We therefore do not accept returns or exchanges for change of mind, including a wrong colour choice, extra balls or a project that did not go ahead. Orders cannot be cancelled once packed or shipped.

2. Damaged, missing or wrong items

  1. Report the problem within 3 days of receiving the parcel, by WhatsApp or email.
  2. Include your order number, photos of the items and parcel, and an unboxing video (strongly recommended).
  3. Once confirmed, we will send the correct item, replace the damaged item, or refund that item. We pay the return shipping.

3. Orders we cancel

If we cancel an order (for example, out of stock or a pricing error), you receive a full refund.

4. Classes and workshops

Class fees are not refundable, but the date can be changed with at least 3 days’ notice. If we cancel a class, you may choose another date or receive a full refund. Details in our Booking Policy.

5. How and when refunds are paid

  1. Refunds are processed within 7 working days of confirmation.
  2. Online payments (FPX, card or e-wallet) are refunded to the original payment method. The time for the money to appear depends on your bank or card provider.
  3. Bank transfer payments are refunded to a bank account in the buyer’s name.

6. Contact us